How can we help?

Open a listing, choose your dates and number of guests, then tap Reserve. Homebookin reviews every request and confirms it.

Once our team has confirmed the request and your payment. You'll get a notification and see it under Trips.

Yes. After you request a stay you can message the host from the listing or from Messages.

Go to Trips, open the booking and choose Cancel. Whether you get a refund depends on how close to check-in you cancel.

Mobile money: EVC Plus, Zaad, eDahab, Sahal, M-Pesa and others depending on your country. The app shows the right number to send to.

After you tap “I have paid”, our team checks the payment arrived. This usually takes a few minutes during working hours.

We'll tell you why in the app — for example the amount or the sender number didn't match. You can pay again or contact us.

Check your spam or junk folder, then tap “Send a new code”. If it still doesn't arrive, contact us and we can verify your email for you.

Use Forgot password on the sign-in page. We'll email you a link to choose a new one.

So hosts know who is staying in their home. Your ID is stored privately and only checked by Homebookin admins.

In the app go to Profile → Account settings → Delete account. Upcoming trips must be finished or cancelled first.